Shipping & delivery
How and when your hardware gets to you, what it costs, and what happens if something goes wrong in transit.
Order processing
Orders are processed Monday through Friday, excluding public holidays. In-stock items typically leave our facility within one business day of your order being placed and payment authorized. Orders placed after 1:00 PM local time, or on weekends and holidays, begin processing the next business day.
If an item on your order is delayed, we’ll email you promptly and, where possible, ship the remainder of your order first at no extra charge.
Shipping methods & rates
Shipping is calculated at checkout based on the weight, dimensions and destination of your order. At checkout you can choose from:
- Standard Ground — 3–6 business days, tracked. Flat rate of $12.90, or free on orders over $299.
- Expedited 2-Day — 2 business days with priority handling, $34.
- Palletized Freight — 5–10 business days with liftgate delivery for bulk and oversized orders, $79.
Transit times are estimates from the carrier and begin once your order has shipped, not when it is placed.
Free shipping
Orders with a merchandise subtotal over $299, shipped by Standard Ground within our standard service area, qualify for free shipping automatically — no code required. Free shipping does not apply to expedited or freight services, and the qualifying threshold is based on the subtotal after any discounts and before taxes and duties.
Freight & oversized items
Heavier and longer items — such as full track systems and bulk fastener cases ordered in quantity — may ship by palletized freight. Freight carriers deliver to the curb or, with liftgate service, to the ground at your delivery point; they do not carry items inside. Someone must be available to receive and inspect freight deliveries, which are typically scheduled by appointment.
International orders, duties & taxes
We ship worldwide. Our checkout accepts any country, region and postal format. For international orders, the price you pay at checkout covers the goods and the shipping service you select; it does not include import duties, taxes or customs fees levied by the destination country.
These charges are determined by your local customs authority and are the responsibility of the recipient. Delivery timelines for international orders may vary with customs clearance.
Tracking & delivery
As soon as your order ships, we email a tracking number and a link to follow its progress. Please make sure the shipping address and contact details you provide are accurate and complete — we cannot reroute a package once it has been handed to the carrier, and we are not able to refund orders delayed or returned due to an incorrect address.
Damaged, lost or delayed shipments
Inspect your order on arrival. If anything arrives damaged, photograph the packaging and the item and contact our support desk within 7 days of delivery so we can arrange a replacement or refund and, where applicable, file a carrier claim.
If tracking shows your shipment as delivered but you can’t locate it, or a package appears lost in transit, reach out and we’ll work with the carrier to resolve it.