Freight and returns
Receiving rules for wholesale hardware.
123 LLC treats freight and returns as part of the order, not as an afterthought. Clear receiving habits protect the buyer, the carrier, and the supplier.
Freight planning
Freight terms, carrier method, destination constraints, liftgate needs, delivery appointments, carton labeling, and handling notes may be reviewed during quote or order confirmation. Freight charges and responsibilities depend on the accepted quote and order terms.
Receiving inspection
Buyers should inspect cartons at delivery, compare carton counts to the freight record, note visible damage before signing, and keep packaging until the order is reconciled. Shortage or damage concerns should be raised promptly through the contact form with order details and supporting photos.
Shortages and damage
123 LLC reviews shortage and damage claims based on order records, packing notes, carrier documents, and receiving information supplied by the buyer. Carrier damage may require photos of packaging, labels, and damaged items.
Return authorization
Returns require prior authorization from 123 LLC. Authorized return items must be unused, complete, in original packaging when applicable, and returned according to the issued instructions. Restocking charges, freight charges, or other deductions may apply based on the accepted order terms and item condition.
Special order items
Custom, cut, modified, keyed, special-finish, job-specific, or manufacturer special-order items may be non-returnable unless 123 LLC approves otherwise in writing.
How to start a freight or return review
Use the contact form and include the buyer name, company, order reference, affected item, quantity, photos when relevant, and a concise description of the issue. 123 LLC will review the record and provide the next step.